Helen Waters

Associate Director
Helen Waters

Helen is an experienced transport professional with a successful career in the private and public sector involving passenger rail operations, project delivery and innovation across the UK. 

Since 1992, Helen has worked in a wide range of consultancy, TOC and owning group roles. She has experience of all aspects of rail operations, rolling stock and infrastructure specification and delivery, stakeholder engagement and implementation of innovation to the passenger realm. 

Before joining Steer, Helen was heavily involved in the procurement and delivery of the Pendolino fleet and the transformation of the West Coast timetable. She also has extensive experience in franchise bidding, mobilisation and managing business change as well as experience in managing train crew and customer service delivery.

Helen is on the Board of Directors at the Institution of Railway Operators (IRO).

Articles and insights by this expert

13 May 2020

Reinstating rail services

Great Britain’s railway timetables normally change twice a year, in December and in May. However, due to the COVID-19 pandemic, it has not been possible to introduce significant service changes. For now, it is unclear how many people will return to work, or how soon, or how many will do so by car, walking or bicycle. The railway will need to deal with the demand as and when it emerges, over a timescale likely to be short compared with the time required to change a railway timetable. So, what can it do to prepare?

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16 Dec 2019

Igniting innovation in rail

Rail could be one of the most dynamic and technologically forward-looking industries in the UK, yet passengers are struggling to reap the benefits which innovation could unlock.

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02 Apr 2019

Better boarding on Britain's trains?

On increasingly busy railways, reliable operation means making every second count, including the time required to let passengers and their luggage on and off trains.

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07 Mar 2019

Associate Director Helen Waters honoured in the 2019 Timewise Power 50 awards

Helen Waters, Associate Director at Steer, has been named in the Timewise Power 50 Awards. The awards celebrate 50 individuals who work part-time and flexibly, with a spotlight on employers that are exceptional at innovation in flexible job design and / or flexible hiring.

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03 Dec 2018

Steer Associate Director Helen Waters appointed to IRO Board

The Institution of Railway Operators (IRO) has appointed Helen Waters, Associate Director at Steer, to its Board of Directors.

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We are Steer

Yes, you are in the right place. After 40 years, we have changed our name from Steer Davies Gleave to mark our growing international footprint and our expanding portfolio into sectors beyond transport.

Explore our new website to learn more about Steer: who we are, how we work and what our future holds.