Streamlining the First Last Mile audit process for Inglewood

For this exciting project, our role is to lead the design and development of a geo-referenced online tool to streamline the First / Last Mile audit process. This allows those auditing the station area for improvements to record their observations and ideas in real time, while also capturing their walking paths.

How we helped

Our responsibility on the project is two-fold. The first is to deliver a digital auditing tool, and the second is to assist in the outcomes of the audits – assessing our prime consultant, Here LA, with the pathway network project feasibility and costing. Building on the success of our other digital projects and to ensure our support is valuable, Steer has taken a user-centered approach to both the design of the outward facing audit tool, as well as the backend database which powers the audits and collects the data. For this project, our tool will be used to audit 4 light rail stations in the City of Inglewood, as well as a future station at LAX International Airport. The intent is to learn from this project and eventually look to roll the tool out publicly for auditing of stations across Los Angeles County.

Successes and outcomes

The tool has helped streamline the First / Last Mile audit process, digitizing information at the source to save time originally spent transcribing paper audits into workable data sets.